CallUpdate.com provides "service field operation" companies, their managers, dispatchers, employees and customers with real time updates about the location of the employees and numerous other issues and real time information dealing with the service call.
From Elevator repairs companies, to sewage and grease trap cleaning companies from field mechanics to field customer service and field sales operations, our platform helps companies improve their performance, customer satisfaction and the bottom line for companies. Whether you have three people in the field or 30,000 please contact us today to see how your services can be streamlined and improved, and how you can use our real-time organizational intelligence engines to improve your business by utilizing mobile, digital, IoT and AI transformation processes.
Manage all of your vehicles in the field. Let our AI systems notify you when their registration or insurance is about to expire, make sure no one checks out a vehicle with expired documents, make sure you do not assign tasks to people who have a broken vehicle assigned to them, and make sure your mechanic is aware immediately when repairs are required on a vehicle, and use our platform to track the progress of your mechanics while fixing your vehicles. The system forces your employees to take pictures of your cars and trucks before they check them out and when they return them to insure that if there are scratches or damage on your vehicles you know who put that damage on the vehicle. Access live feed on the cameras on your vehicles and do so much more all at a touch of your fingertips, in real time from anywhere in the world.
The management / dispatchers can see all of the vehicles and field service employees on the map, where they are located, what they are doing, issues that they are experiencing, what they have already accomplished today, what they still need to accomplish, and can click on any of your trucks or people in the field to find out more information about their location, to create new tasks for them, to help them resolve issues, or to change the priority of the tasks they have to do today. Your dispatchers to communicate with them directly, and can make changes to their routes, tasks, inspections or other jobs they are performing. You can view live feeds from cameras that you have installed on your trucks, vans and other vehicles or video and audio feed from company issued body cams that your employees are wearing. You can also provide your customers with a way to see their current service providers location, and when they will be arriving at their location, and to provide them additional important information about their account.
Turn all of your field service providers into your field sales people by letting them use their phones and their handhelds to help sell your services to additional customers in the field and do so much more. Contact us today to see how we can help you drastically improve your business, your revenues, your customer satisfaction and your bottom line, while making your lives and the lives of your employees easier.
Our app and web interfaces can be customized with your Companies Brand and Logo, to provide your customers and employees with a branded experience, in your Companies name.
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